Terms & Conditions

Pots & Pancakes Personalised Pottery 

Content Variation:

All pieces from Pots & Pancakes are painted by hand. Designs are replicated as closely as possible but each piece will be different in its own way. This is dependent on the lettering required & remaining space available for the chosen design making each piece completely unique.

Colour Variation:

Although we use standardised colours we are unable to guarantee the exact shade & occasionally there may be slight difference in shade of the colour.

Errors in Ordering:

Pots & Pancakes cannot be held responsible for any errors made by customer while ordering. Customers are responsible for the accuracy of spellings, dates or any other details supplied they wish to be written on the piece.


Although Pots & Pancakes are not responsible for any errors in the information supplied should customers realise that you have made an error please contact us as soon as possible via email on orders@potsandpancakes.com. If this is within 24hrs & assuming that we have not already painted your piece we may be able to make the required alteration, however if we have painted the piece, unfortunately we would be unable to make any alterations.

Refunds or Exchanges:

As each piece from Pots and Pancakes is individually designed and made to order it is not possible to refund or exchange items if you change your mind.

Faults & Returns:

Although every care is taken in the production of your piece & they are thoroughly checked before being dispatched, here may occasionally be faults. If this is the case please contact us as soon as possible and return the piece to us within 5 days in its original packaging. Faults refer to anything within the glaze or cracks in the piece.

Production & Delivery:

All Pots & Pancakes pieces are painted & glazed to order we aim to turn around orders within 7 days, however at busier times we can take up to 14 days to complete your order.

Any other questions that you may have about the product we supply should be emailed to info@potsandpancakes.com

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